Terms and Conditions of Sale

1. Purpose

These Terms and Conditions of Sale (T&Cs) govern the contractual relationship between FJ13, operator of the fj13.fr website, and its clients (hereinafter "the Client") in connection with the booking and provision of chauffeured passenger transport services (VTC). Any booking implies full and unreserved acceptance of these T&Cs.

2. Company identification

• Company name: FJ13
• Address: 35 rue du Parc, 67960 Entzheim, France
• SIRET: 852 611 474 00010
• EVTC licence: 067190060
• Email: contact@fj13.fr
• Phone: 03 74 47 26 67

3. Description of services

FJ13 provides chauffeured passenger transport services, including:

• Airport and train station transfers
• Business trips and professional travel
• Chauffeur hire (vehicle at your disposal)
• Long-distance and cross-border transfers (France, Germany, Switzerland, Luxembourg)
• Event and conference transport

Services are provided by FJ13 and its network of partner drivers holding the required authorisations.

4. Booking

Bookings are made through the online form on the fj13.fr website, by email or by phone. Each request gives rise to a written confirmation specifying the pick-up location, the destination, the date, the time and the applicable fare.

The booking becomes firm and final once confirmed by FJ13 and, where applicable, once the requested payment or deposit has been received.

The Client undertakes to provide accurate information regarding the itinerary, the number of passengers and any specific requirements (luggage, child seat, etc.).

5. Pricing and payment

Fares are communicated to the Client before any booking confirmation and are stated in euros. They take into account the journey, the duration, the type of vehicle and any additional services.

Payment is made by credit card through our secure payment provider (SumUp, myPOS, Square, Stripe or Qonto). Depending on the service, full payment or a deposit may be requested at the time of booking.

Any additional charges (waiting time beyond the courtesy period, itinerary changes requested by the Client, tolls or parking not included) are invoiced separately and brought to the Client's attention.

6. Courtesy period and waiting time

A courtesy period of 10 minutes is granted at the pick-up point, regardless of the location (address, airport or train station). Beyond this period, additional waiting time may be charged or the ride considered as not honoured by the Client.

7. Cancellation and refunds

The Client may cancel their booking under the following conditions:

• Cancellation more than 48 hours before the pick-up time: full refund of the amounts paid.
• Cancellation between 48 hours and 24 hours before the pick-up time: 50% refund of the amounts paid.
• Cancellation less than 24 hours before the pick-up time: no refund.
• Client no-show at the pick-up point after expiry of the courtesy period: no refund.

Any cancellation request must be sent by email to contact@fj13.fr or by phone on 03 74 47 26 67. The date and time the request is received shall prevail.

Refunds due are made to the payment method used at the time of booking, within 14 days following validation of the cancellation.

In the event of cancellation by FJ13 (unavailability, force majeure), the Client is fully refunded or offered an alternative solution.

8. Booking modification

Any modification request (schedule, itinerary, number of passengers) must be communicated to FJ13 as early as possible. The modification is subject to availability and may result in a price adjustment, brought to the Client's attention before confirmation.

9. Right of withdrawal

In accordance with article L221-28 12° of the French Consumer Code, the 14-day right of withdrawal does not apply to passenger transport services provided on a specific date or according to a specific frequency. The cancellation conditions set out in article 7 of these T&Cs apply.

10. Client obligations

The Client undertakes to:

• Be present at the agreed place and time
• Respect the vehicle and the driver
• Carry no illicit substances or dangerous objects
• Report any specific requirement at the time of booking

FJ13 reserves the right to refuse or interrupt a service in the event of dangerous, unlawful or disrespectful behaviour, without refund.

11. Luggage

Luggage is carried within the limit of the capacity of the booked vehicle. FJ13 cannot be held liable for valuables left unattended in the vehicle.

12. Liability

FJ13 makes every effort to ensure the punctuality and quality of its services. However, its liability cannot be engaged in the event of delay or impossibility of performance resulting from circumstances beyond its control, in particular weather conditions, exceptional traffic, accidents or force majeure.

FJ13 is covered by professional civil liability insurance in accordance with the regulations applicable to passenger transport.

13. Personal data

The data collected as part of the booking is processed in accordance with the privacy policy available on the website. It is used solely for the performance of the service and is not transferred to third parties for commercial purposes.

14. Complaints

Any complaint relating to a service must be sent to FJ13 by email to contact@fj13.fr within 7 days following the ride. FJ13 undertakes to provide a response as soon as possible.

15. Applicable law and disputes

These T&Cs are governed by French law. In the event of a dispute, the parties undertake to seek an amicable solution. Failing that, the competent courts of FJ13's registered office shall have sole jurisdiction.