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Hoteliers Strasbourg and Bas-Rhin
Hotel VTC service in Strasbourg: 1 platform, 0 management, 0 risk
Offer your guests a professional VTC service without hiring a driver, maintaining a vehicle, or assuming the legal responsibility of transport.
Your guests ask for a car to the airport, a transfer to Colmar, a vehicle for an evening out. Today, your concierge calls multiple taxi companies, juggles availability, handles complaints when the driver is late, and loses 15 to 20 minutes per booking. That time is unbilled added value that pulls your front desk away from its primary mission: hospitality and guest satisfaction.
FJ13 provides your hotel with a dedicated hotelier platform. Your concierge books a VTC in 90 seconds from a computer or phone. The guest is picked up by a professional driver, in a recent Mercedes, with multilingual welcome. You do not manage drivers, vehicles, or the legal responsibility of transport. You keep the guest relationship, FJ13 handles the rest.
What your hotel receives: 1 complete platform
Dedicated concierge account
24/7 access to a secure web portal. Booking in 4 fields (guest, time, destination, special requirements), immediate confirmation with driver name, license plate and vehicle type. Complete history of all past and upcoming rides.
White-label booking page
Your logo, your colors, your URL. Your guests book independently from the QR code in their room, the flyer at reception or the link on your website. No concierge involvement needed for simple rides.
Personalized QR code flyers
Automatic generation of QR codes for your rooms, restaurant, spa, lobby. The guest scans, picks the trip, pays online. The concierge is notified of the ride but enters nothing.
Real-time dashboard
Track all rides in progress, driver GPS position, arrival notifications. Your concierge knows where each mission stands without calling the driver. Monthly dashboard with satisfaction indicators.
Three billing models to choose from
Direct guest billing (concierge commission paid to the hotel), hotel billing (integration into the stay package), hotel account for your own staff. Choose what fits your commercial policy.
Multilingual welcome French, English, German, Italian
Drivers trained in hotel protocol: name sign at the train station or airport, professional dark attire, door opening, luggage assistance, discretion regarding overheard conversations.
Zero management, zero risk: why outsource to FJ13
No payroll burden, no vehicle to maintain
Hiring an in-house driver for your hotel costs 3,500 to 4,500 euros per month including charges, not counting the vehicle (long-term rental, professional insurance, maintenance, fuel: 1,200 to 1,800 euros per month). And you must cover paid leave, sick days, weekend peaks and high seasons. With FJ13, you have zero payroll and pay only for rides actually performed, at the rate negotiated in advance.
A platform built for hoteliers, not a phone number
Standard VTC operators work by phone: your concierge calls, waits for an available driver, handles cancellations manually, re-enters the guest's details every time. The FJ13 platform was designed for hotel reception: multi-user (day shift, night shift, concierge desk), saved guest history, recurring trip templates (airport and station transfers), automatic WhatsApp or SMS notifications to the guest when the driver arrives.
FJ13 takes legal responsibility for transport
FJ13 is a registered VTC operator (EVTC registry number 067190060) with passenger transport civil liability insurance. In the event of an incident during transport, FJ13 is legally responsible, not your hotel. You have no URSSAF declaration obligations, no transport contributions, no social or labor law risk linked to a driver you did not employ.
Who this service is designed for
4 and 5 star hotels with international clientele
Your guests arrive from all over Europe and expect coordinated luxury service. They should not hunt for a taxi at the airport or wait at a station. Discretion, punctuality and multilingual welcome are non-negotiable standards to preserve your service level and guest reviews.
Boutique hotels with discerning clientele
You have a strong signature, personalized service and a controlled budget. You cannot justify hiring an in-house driver, but your guests expect more than a generic ride-share. The white-label booking page lets your guests book independently with your visual identity, without breaking your brand image.
Hotel chains with multiple properties
You manage 3 to 10 hotels in Grand Est. You want a single VTC solution for all your properties, with centralized billing and consolidated reporting. FJ13 adapts to your structure: one account per hotel or a central account with breakdown by property and cost center.
Geographic coverage
The FJ13 hotelier service covers all of Bas-Rhin and extends to all of Grand Est as well as cross-border destinations. Your guests are picked up from or to the main regional and international destinations.
Frequently asked questions
How much does the VTC service cost for my hotel?
The concierge portal, white-label booking page and QR codes are free for partner hotels. You (or your guest) pay only for rides actually performed, at the rate negotiated in advance. No monthly subscription, no contractual commitment, no setup fees.
Does my concierge need training to use the platform?
No. The platform was designed to be usable in 5 minutes by any member of your front desk. A 30-minute demo is enough to train the entire team. FJ13 provides a printable PDF guide and a technical referent reachable 7 days a week for ad-hoc questions.
What commission does FJ13 pay to the hotel or concierge?
Commission ranges from 5 to 12 percent of the gross amount of each ride brought in, depending on your monthly booking volume. Payment is by monthly bank transfer with a detailed statement per ride and per guest. The split model (hotel only, concierge only or split) is defined with you when the partnership is set up.
What happens if a guest is unhappy with the driver or vehicle?
FJ13 fully handles the after-ride relationship. In case of a complaint, you forward the ticket to FJ13 and we handle any refund and quality follow-up with the driver. Your hotel is never legally responsible for how the transport unfolds, FJ13 assumes that responsibility as the operator.
How long does it take to set up the partnership?
A 45-minute scoping meeting to understand your needs and formalize the billing model. Creation of your platform account and white-label page within 48 hours. Team training in 30 minutes. The partnership is operational within a week, with or without contractual commitment as you prefer.
Ce que disent nos clients
Become a partner hotel with FJ13
No contractual commitment, no setup fees. Free scoping discussion to evaluate the partnership fit for your property.