Chauffeur service for hotels: welcoming international guests and concierge service
Your concierge desk and front desk book a chauffeur for your guests by e-mail, phone or WhatsApp, or through the online booking module. Businesses can pay on board or by invoice, including in the hotel's name. The vehicle is allocated according to availability in the category chosen.
Why offer a chauffeur service to your guests
Hotels in Strasbourg and the Grand Est welcome international guests: business travellers on European trips, conference delegates, tourists, delegations, parents of students at international schools. These guests expect reliable transport, without having to arrange it themselves.
A chauffeur service brings several advantages: a fixed price quoted upfront (no surprises on arrival at the airport), no unpredictable waiting at a taxi rank, and a welcome from the hotel door, with a name sign at the station or airport and help with luggage.
You employ no driver and maintain no vehicle. For the practical side within your hotel, see the page for hotels in Strasbourg.
How to book for your guests
Booking is by e-mail, phone or WhatsApp, or through the online booking module. The concierge sends us four pieces of information:
- Guest name and room number, for the hotel's internal tracking
- Pick-up time at the hotel
- Destination (address, airport, station, restaurant, event venue)
- Any specific requirement: child seat (€15, on request), bulky luggage, preferred language of the driver
We confirm the booking and send the driver's details. Your concierge can pass them on to the guest. Beyond one-off transfers, the hotel can also offer a chauffeur at your guests' disposal for a half day or a full day.
Payment and invoicing
Three arrangements are possible for a hotel:
- Payment by the guest: the guest pays FJ13 in advance through a secure payment link. The hotel handles no financial flow. Businesses can also pay on board.
- Invoicing the hotel: for businesses, FJ13 invoices the hotel. The hotel can then rebill its guests on the room bill.
- Journeys for the hotel's staff: for trips by your managers or contributors that the hotel funds directly, invoicing is made out in the hotel's name.
Payment on invoice is reserved for businesses. Private customers pay in advance through a secure payment link.
Guest welcome and quality of service
FJ13 drivers are professionals, with a smart, understated appearance and a clean vehicle before every assignment. At the station or airport, the driver waits with a sign bearing the guest's name, and we follow the flight time. Waiting at the station or airport is free if the train or flight number is provided. English-speaking drivers on request, subject to availability.
For guests arriving by private aircraft, your concierge desk can arrange the welcome of guests arriving by jet directly from the terminal to the hotel.
Coordination with your front desk and concierge team
A chauffeur service works well when coordination is simple. You have a single point of contact for all your requests, by e-mail, phone or WhatsApp. We answer manual requests within 2 business hours.
The more precise the request, the smoother the pick-up: time, flight or train number, exact pick-up point, number of passengers and bags. This avoids any misunderstanding about the pick-up point.
Each vehicle takes up to 7 passengers. For a larger group, we coordinate several vehicles. The vehicle is allocated according to availability in the category chosen. Cancellation is free more than 48 hours ahead; 50% of the price is kept between 48 and 24 hours; there is no refund within 24 hours.
Frequently asked questions
Is there a commitment to work with FJ13?
No. You book on request, as your guests need it, with no minimum duration. If you want a specific arrangement for your hotel (invoicing in the hotel's name, for example), we define it together.
What is the response time for a concierge booking?
We answer requests sent by e-mail, phone or WhatsApp within 2 business hours. The online estimate itself is instant. For a transfer planned in advance, give the time and the flight or train number when you send the request.
How are journeys paid for?
For most bookings, the guest pays in advance through a secure payment link. Businesses can pay on board or by invoice, and we can invoice the hotel directly.
How are complaints about a ride handled?
Your concierge or front desk writes or calls us, and we deal with the complaint with the driver. The hotel keeps its relationship with the guest, and we come back to you with an answer.
Can we book for hotel staff?
Yes. Journeys for the hotel's own team can be booked in the same way, invoiced to the hotel.
Do you offer suitable vehicles for important guests?
For guests who expect more comfort, we offer the business sedan or the van, according to availability in the category chosen. Each vehicle takes up to 7 passengers; larger groups travel in several vehicles.
What our clients say
Discuss a service for your hotel
Write or call us: we answer within 2 business hours and explain how to book for your guests.